PEMBENAHAN ETIKA PELAYANAN PUBLIK SEBAGAI IKHTIAR PENINGKATAN KUALITAS PELAYANAN PUBLIK

Authors

  • Winengan Winengan IAIN Mataram

Keywords:

Public services, ethic for services, bureaucracy, public servant, and society

Abstract

The improvement of public services is one of homework for Indonesia that has not finished yet. Since the movement of reformation succeeds to remove the new regime, many policies have been produced by the government of reform era in increasing public services. However, such policies do not create satisfactory and enjoying public services. In many cases, citizens and their interest could not be the main concern. Even put aside from public service orientation. Ethic for public service is one of aspects of public services that is far from what the society expect. The attitude of public service officers who are not responsive, accommodative, ransparent, emphatic and friendly is ethic phenomena of public services. Such phenomena still can be seen from the way territory guardian when they interact with society in a given service process. But actually, the ethic of public services is an indicator of public service quality, especially in terms of services.

Downloads

Download data is not yet available.

References

Agus Dwiyanto dkk, Diskriminasi Dalam Pemberian Pelayanan Publik”, dalam Policy Brief(Yogyakarta: PPS UGM, 2000)

A.W. Wijaya, Etika Administrasi Negara(Jakarta: Bumi Aksara, 1999)

Burhan Bungin, Analisa Data Penelitian Kualitatif: Pemahaman Filosofis dan Metodelogis ke Arah Penguasaan Model Aplikasi (Jakarta: Raja Grafindo Persada, 2003)

Burhannudin A. Tayibnapis, Administrasi Kepegawaian: Suatu Tinjauan Analitik (Jakarta: Pradnya Paramita, 1995)

Desi Fernanda, Etika Organisasi Pemerintahan: Bahan Ajar Diklat Prajabatan Golongan III(Jakarta: LAN RI, 2003)

Hassan Shadily (peny), Enklopedi Indonesia(Jakarta: Ikhtiar Baru Van Hoeve, t.t)

Lexi J. Moleong, Metodelogi Penelitian Kualitatif (Bandung: Remaja Rosdakarya, 2007)

Maslina, Konsep Etika Komunikasi Islam Menurut Jalaluddin Rakhmat (Banjarmasin: Antasari Press, 2006)

Robet R. Mayer dan Ernerst Grennwood, Rancangan Penelitian Kebijakan Sosial(Jakarta: Pustekkom Dikbud, 1984)

Soesilo Zauhar, Reformasi Administrasi(Jakarta: Bumi Aksara, 1996)

Undang-Undang Republik Indonesia Nomor 8 Tahun 1974

Wahyudi Kumorotomo, Etika Administrasi Negara (Jakarta: Rajawali Pers,

Downloads

Published

2016-09-01

How to Cite

Winengan, Winengan. 2016. “PEMBENAHAN ETIKA PELAYANAN PUBLIK SEBAGAI IKHTIAR PENINGKATAN KUALITAS PELAYANAN PUBLIK”. TASAMUH : Jurnal Komunikasi Dan Pengembangan Masyarakat Islam 14 (1):99-114. https://www.fdikjournal-uinma.id/index.php/tasamuh/article/view/174.

Issue

Vol. 14 No. 1 (2016)

Section

Articles

License

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.